Every organization has leaders that set the direction of the business and provide guidance for both its employees and business growth. But how do they effectively and efficiently execute the process in doing so? Where do they start? Whom should they reach out to get fresh insights? The answer lies within the team. A leader should start by understanding the team’s individual foundations of thinking and reasoning. Which should then be followed by sharing the conclusions drawn on perspectives with the team. But how can they do this?
1. Having the right knowledge
To understand your team, every leader should have a basic understanding of what processes and tools they can use to gain insights on team dynamics. These insights can be derived using things like personality assessments, questionnaires and books. It is every leader’s job to set the operating conditions so every member of the team can thrive.
2. Know your team
One of the most important aspects of being a leader is knowing your employees or team members. Knowing your team members and showing a real appreciation for them and their personalities, wants, needs, and work styles will build a sense of trust within the organization. Provide the opportunity for your team to get to know themselves as well. Your team is one of the most important customers because they can provide crucial insights into the overall customer experience.
3. Open communication
Open communication leads to a more engaged and trusting team of employees. Having fewer boundaries and more spontaneous discussions allows employees to bounce ideas off one another more freely and in a team setting.
Putting it all together can definitely be a game changer as this is pivotal to the success and growth of the business. As Sofie Burggeman said, a Customer Experience Expert at Partena Zeikenfonds and Partners “Working with insights is like swimming. At first you’re scared, but once you get on with it you notice it’s fun.”